Maintenance Troubleshooting

Before submitting a maintenance request, please try the following for the specific issue you are experiencing. After the troubleshooting steps if you are still experiencing issues submit a maintenance request stating the issues that you are having as well as the troubleshooting steps you have tried. Be sure to put in the make/model of your appliance as well as any pictures or additional information that may be needed to speed up the maintenance process.


Electric Stove

The first step if your cook top is not working is to isolate the issue. 

  1. Has the breaker tripped, or the fuse blown? Sometimes an electrical surge will interfere with the power supply, causing breakers and fuses to react to protect your appliances. In the breaker box, move the tripped breaker all the way off and then back to the on position to reset it.
  2. Make sure the stovetop has power. 

Gas Stove

To troubleshoot ignition problems for burners on a gas stove, it’s important to understand the basics. When you turn on a burner, an electronic igniter generates a spark that ignites gas going to the burner. If you are unable get your burners to ignite: 

If gas is connected to the property and the stove is not working, confirm whether the elements and knobs are in their correct positions. Please check to ensure that the element is in its correct position on the stove and that there are no obstructions. 


If your Rangehood is not filtering well, using a water-based degreaser from the supermarket, simply fill the sink with hot water and degreaser, drop in the filter and let the degreaser do all the work. The filter will come out sparkling clean in just a few minutes, then rinse it off. 

If there is no power to it verify the breaker and/or GFCI outlets have not tripped. If they have move the tripped breaker all the way off and then back to the on position to reset it.


If the oven works – it just doesn’t work right- producing little heat, the problem is likely not the element, but another connected part. 

Electric Ovens 

Refer to your appliance instruction manual first. If there is not one in the property, Google the model number, most are downloadable from the internet. Model information is usually found inside the oven door. Following that below are our troubleshooting recommendations.

Further Tips: 

Gas Ovens 

Most of the malfunctions that affect gas ovens involve the supply and ignition of gas in the burners and the oven. If your oven is not heating up. 


If after referring to your user manual (available online if you don’t have one handy) for troubleshooting, try the tips below. 

Dishwasher Doesn’t Run 

Dishwasher Doesn’t Fill 

Dishwasher Doesn’t Drain 

Following a cycle, a small pool of clean water inside the tub is normal. An excessive amount of water could mean the pump isn’t pumping water out properly or that the drain is clogged.

Dishwasher Doesn’t Clean Dishes Properly 

Garbage Disposal

If your garbage disposal fails to work, you may need to push the reset button. This button is located under the unit and is usually colored red. You will also want to check the GFCI outlet to make sure it hasn’t tripped and turned off power to the disposal.

Disposals get blocked easily. 


If your dryer is not working, there can be several issues. As with any appliance, check your manual or Google the model for tips online.

General Tips


As with any appliance, refer to the instruction manual. If you do not have one, Google the model number. This will supply the most accurate information on what to do with your model. Below are some common problems and tips to assist you isolating the issue. 

Washing Machine Doesn’t Work and Doesn’t Make Any Noise 

Washing Machine Doesn’t Work but it Does Make Noise 

The Basin isn’t filling up 


Mold is primarily a sign of poor ventilation. Whenever using hot water such as in the shower or bath, when boiling for cooking, steaming, using an electric clothes dryer or rice cooker for example, ALWAYS keep windows open to avoid the development of mold. Use the bathroom fan if it is available or open the window after bathing/showering. Particularly in winter, the bathroom door should be left open after showering to let steam disburse. Should mold appear, the sooner you treat it, the better. Bleach, vinegar, commercial mold treatments available from supermarkets are all recommended. If you have signs of mold in cupboards, mold absorbers also available from supermarkets should be used and replaced regularly. Always notify your manager when mold is present. 


Light Bulbs Not Working 

It may sound silly, but many people aren’t sure how to change a light bulb. 

As always, safety is crucial when working with electrical or wiring faults. Remember to check the wattage on the used bulb and replace it with a bulb of the same wattage and to dispose of the bulb well out of the reach of children
Don’t put your fingers in the exposed light socket 

Flickering Lights 

No Power 

My Outlet isn’t Working, but I Still Have Lights 

A maintenance appointment by a tenant for a faulty appliance or blown light bulb will result in the charge being passed on to the tenant. 



Gas Furnace

Air Conditioner

Swamp Cooler

Swamp coolers are a little bit of a different beast here in Utah. They are not designed to work well in extreme temperatures (over 90 degrees Fahrenheit). For best results follow these tips:


Sticky Hinges 

Use an aerosol lubricating oil like WD40. Lubricating oil is perfect for fixing squeakiness. Ask your hardware store if you’re not sure what’s best for your needs. 


Sliding doors get sticky and hard to open when the wheels are out of adjustment, or the track gets dirty. Here’s how to repair your sliding door. 


There are multiple likely issues with plumbing in any property, new or old. We have listed the most common concerns below with some handy tips to fix the problem. 

Burst Pipe 

If you suspect a pipe has burst, immediately turn off the water to that pipe. There are multiple locations for water shutoff such as under sinks, by the toilet, near the water heater or washing machine. These shut offs turn off that specific line. If you do not know what line it is that has broken locate the main water valve. This valve can be located anywhere within the property. Common places are in the basement or by the water heater. Contact your Property Manager to let them know as soon as you can for an urgent repair.  

Drains Blocked or Slow to Empty 

This is usually caused by blockages - commonly food in kitchens and hair build up in bathrooms. Attempting to unblock it with a product like Drano could cause damage to the lines that you would be responsible for. 

If there are still blockages after these tips have been tried, please submit a support request. 

Invoices received for drains that were blocked due to foreign objects, hair, food, etc. will be charged to the tenant for payment. 


There are a few main things to check here:

Determine if the hot water system is gas or electric. 



Are You Using More Hot Water than You Think? 

Monitor your hot water usage and check if any outlets (especially the showers) are using more hot water than you realize. It is easy to underestimate the amount of hot water being used especially with certain showerheads. 


The Toilet Is Blocked 

Please ensure nothing other than human waste and toilet paper is flushed down the toilet. Female sanitary products, baby wipes, cleaning wipes, paper towels, etc. should NEVER be flushed down the toilet. 

If you have liquid dishwashing soap in your kitchen, simply add a few squirts to your clogged bowl and then follow with a pot of hot water poured in from waist-level height. Ideally, the soapiness and the weight of the hot water being poured into the bowl will help clear out whatever is clogging your drain. 

Maintenance appointments for clogged toilets caused by tenants or tenants’ guests will be charged to the tenant. 

The Toilet Is Not Flushing 

There may be a time where your toilets float system has disconnected. In such an instance, remove the top of the tank and locate the chain that connects the plug at the bottom of the tank to the bar. Re-attach the chain to the bar and test to see if the length is correct. Sometimes it takes a few tries to get it the right length. 


Maintenance of lawns and gardens in a rental property is the tenant’s responsibility, unless an arrangement for landscape maintenance has been stated differently in your lease. Throughout the tenancy, you will need to ensure garden beds are fee of weeds, lawns are mown, and hedges/shrubs are pruned. Landscape should be watered in the warmer months (adhering to any water restrictions which may be in place). 



Most ants are beneficial, killing real pests such as fleas and bedbugs, but that’s no consolation when they start streaming in under your doors and crowding your kitchen cabinets. Ants come inside because they’re attracted to your food, but you can also use food to repel them. 

Cockroach Prevention 


If a tenant chooses to arrange for maintenance themselves, the tenant is responsible for payment without reimbursement. Please contact your manager regarding necessary repairs and an approved technician will be dispatched.